Tech: “I think I know from where your problems stem. Would you, could you, RTFM?”
User: “I would not, could not RTFM. I want you to solve my problem.”
Tech: “Could you read the docs online? Would you read them any time?”
User: “I would not read the docs online. Without them I can do just fine.”
Tech: “Would you read a FAQ or HOWTO? Is this something you could do?”
User: “I could not read a FAQ or HOWTO. Even the thought makes me spew.”
Tech: “What could I suggest next? Would you read it in hypertext?”
User: “I would not read help in hypertext, for the problem with which I am vexed.”
Tech: “How about if you could read it through a conveniently placed system menu?”
User: “I will not access help from a menu. That stuff is a bunch of ballyhoo!”
Tech: “How much simpler could this be? Did you try the help hotkey?”
User: “I’ll try not a help hotkey, to that I will never agree!”
User: “I would not, could not RTFM. I want you to solve my problem!”
Tech: “Since you will not RTFM, you I must now condemn”
Tech: “To a life without working software, and a constant feeling of despair.”
Tech: “You should read a book by Dr. Seuss, or maybe something by Mother Goose.”
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